Transforming contact centers through technology
Andy Haas, the general manager of TrueServe™, provides valuable insights into how TrueServe™’s integrated suite of leading contact center technologies and industry-specific accelerators is ready to help businesses meet and exceed the demands of today’s—and tomorrow’s—customers.
As the general manager of Deloitte Digital’s TrueServe™, I am excited to share our brand-new solution demos. These five videos go in-depth on all that TrueServe™ has to offer to create a more nimble, intelligent, and responsive contact center. Transformation is on the rise. Our recent research reveals that 75% of contact center leaders plan to move critical service tech to the cloud, and that 51% say new self-service capabilities will be a top-three budgetary priority.
To stay ahead in today’s ever-evolving digital landscape, you need to deliver against the growing expectations of customers and respond to increasing pressure to improve the efficiency of your contact center. Channel proliferation is creating increased complexity as businesses seek to provide seamless omnichannel experiences for expanding customer networks. Getting service experiences right—right now—has never been more important.
Watch the video series linked below to learn more about the technology solutions that make up TrueServe™, and what each can do for you.
THE TRUESERVE™ SOLUTION SUITE
Our team transforms contact centers to improve the customer experience while simplifying operations and reducing costs for the business. TrueServe™ is a comprehensive—yet modular—contact center solution that does not exist anywhere else in the market. We leverage the power of a full ecosystem with the ease of a single solution. I am extremely proud of what we’ve created as a team, and of how the TrueServe™ solution suite is bringing contact centers into the future for our clients.
Andy Haas is the general manager of Deloitte Digital’s TrueServe™ solution suite. He leads the Digital Contact Center team and drives its mission to support the acceleration and value realization of cloud-enabled, digital solutions for the contact center of the future.