Contact me about Citizen engagement with platform technologies Matthijs is leading our G&PS citizen and patient engagement practice in the Netherlands and specialized in modernizing experiences in how to interact with government by using digital technologies.

This Netherlands based team has a focus on Consumer and Retail clients, functioning as the European Centre of Excellence to develop and share knowledge and assets for all Deloitte’s clients.

Contact me about Commercial Excellence, Pricing and Growth Strategy As a seasoned Customer and Digital Strategy partner, Randy brings a wealth of experience with over 20 years of consulting experience across Europe, China, AsiaPacific, US and Developing Markets. Randy leads Deloitte's Future of Food platform which aims to realize the necessary transformation of the food and agri system. Randy is sought for strategy design, business model optimizations and leading complex business and commercial transformations for multinationals.

Ruud is Partner at Deloitte Consulting and leads the practice that is focusing on building pricing & margin management capabilities for global industrial clients. Before joining Deloitte Ruud has build a track record that spans several global leadership positions at DSM, Linde and later as founder of MarketRedesign Scientific, a leading marketing science & technology. Ruud has deep knowledge on global industrial marketing and sales transformation processes and has led numerous frontline profitability improvement projects with the application of advanced AI driven dynamic pricing technologies, including the Gartner recognized brand PriceCypher. Apart from work and family, Ruud can be often found in the air as an instrument rated private pilot.

Contact me about Innovation for and with Customers Theo is helping his clients to reimagine the way they can engage with their consumers, customers, and employees in a new, digital enabled, ways. I have over 30 years of experience in Customer Experience, Digital Transformation, CRM and Innovation. I help my clients to transform through innovation and new GenAI and cloud-based technologies. I also lead Business Innovation for Deloitte across a large part of Europe.

Tina is a partner at Monitor Deloitte in Amsterdam and leading the Customer Strategy offering. She has 20 years experience in leading strategic transformations and supporting clients with digital strategy and marketing, sales and pricing optimization. Her clients include multi-nationals in the FMCG, retail and leisure industry as well as smaller private equity owned players. Tina holds an MBA from INSEAD, a Diplom-Betriebswirt from ESB Reutlingen and a B.Sc. International Business Administration from Northeastern University. Tina speaks English, German and Dutch.

Ask me about digital transformations Otto Gelderman is a Partner at Deloitte Digital and drives digital transformations for clients. He has 17 years of experience in design, development and implementation of Digital, Mobile & CRM processes. Otto has worked for consumer, automotive, retail and logistics companies across Europe and in the United States. As a partner within our Customer & Marketing team, I drive digital transformations for our clients in the consumer industry. I combine deep technical knowledge with business acumen. I believe that technical innovation can move the human race forward, and it’s my purpose to help bridge the gap between realising technical developments and delivering value to people. One of my proudest accomplishments is that I have created a culture where engineers are thriving within the greater Deloitte firm. Throughout my career, I've found that the most valuable learning experiences have come from the most challenging and difficult situations. In moments with the highest stakes, I've had the opportunity to stretch myself and my team to the next level. It taught me invaluable lessons in staying focused under pressure, leaning on my team for support, and leading through uncertainty. But perhaps the most important lesson I've learned is the power of human connection. When facing difficult situations together, we often form strong bonds with the people we work with.

Contact me about Sustainable growth Emeric is Partner at Deloitte Consulting and is responsible for Deloitte’s consulting services in Financial Services in the Netherlands. Emeric is part of the Monitor Deloitte Strategy practice. This practice focuses on Corporate Strategy, Digital Strategy, Customer Strategy, Digital Challengers & Innovation and Post Merger Integration/Separations. The Strategy practice works across all industries, Emeric’s focus is on Banking. Emeric has over 24 years of experience in strategy consulting, digital strategy and program/project management in complex business transformations in banking. Key focus areas are Wholesale, Corporate Banking, Leasing and Capital Markets.

I am passionate about immersing myself in the client's perspective to collaboratively identify and address business challenges using modern cloud technologies. My focus is on the end-to-end innovation process, where I generate new ideas, propose optimal delivery models, and execute strategies to scale innovative concepts in the market. I am intrinsically motivated to drive transformation and challenge the status quo, embracing demand and technology uncertainty as constants. Exceptional products and services delight customers by solving problems they didn't even know they had, and this requires deep consumer insights coupled with the agility to experiment fearlessly. I am committed to co-creating effective business models that build on a well-thought-out value proposition, pricing strategy, channel strategy, and cost structure. Understanding how to create and capture value is fundamental to my approach.