Today’s commerce leaders must navigate rapidly changing conditions, including increased customer expectations, supply chain upheaval to new business models, staffing challenges, and emerging technologies that are affecting every step of the customer journey.
The complexity of today's landscape
Technologies and methods of digital engagement that once seemed cutting-edge have become commonplace across industries. A digital transaction is no longer the finish line, but a building block for your brand.
Delivering sustained value across the entire buyer journey is the key to unlocking new growth for today’s e-commerce business leaders. In this environment, your brand’s e-commerce strategies, channels, and capabilities cannot simply move at the speed of business. They need to move at the speed of want.
Here's how we can help you
01
Customer & Digital Commercial Strategy
01
Customer & Digital Commercial Strategy
Shape your digital commerce approach. Our industry-leading research—combined with two decades of on-the-ground experience guiding brands through major digital commerce transformations will give you a head start toward a world-class commerce strategy.
Related services include:
AI strategy & capability development
Omnichannel & unified commerce strategy
- Lead-to-loyalty orchwstration across B2B and B2C
- Go-to-market strategy D2C and B2C
Loyalty strategy
- Operating model & processes
- Organizational change management
- Compliance & risks (regulatory, cybersecurity)
02
Creative & Experience Design
02
Creative & Experience Design
Elevate your experiences. We help you ring up new commerce growth by enabling immediate, intuitive customer engagement. Our digital experience design specialists support you from ideation through implementation and operation to meet your customers’ evolving needs.
Related services include:
Customer research, creative and user experience design
Persona and journey maps
Full-service creative studio agency
Workforce experience enhancement
Dynamic content enablement, content supply chain optimization
03
Technology
03
Technology
Enable real-time transactions. Our strategic collaborations with alliances and in-house technology platforms allow you to continuously customize your commerce capabilities as you respond to shifts in customer expectations, the market, technology innovation, and regulatory requirements.
Related services include:
Architecture & technology strategy
Platforms implementation (eCommerce, order management systems, POS, sales & mechandising, product information management)
Composable commerce solutions
- Marketplace platform implementation and operation
- AI search, AI personalisation, and loyalty platforms
- Point of sale, clienteling, order management, pricing, and tax
- Portal implementation
04
Operations
04
Operations
Drive operational excellence. Our deep eCommerce expertise and capabilities streamline and optimise your operations and processes.
Related services include:
Customer experience management
Omnichannel execution
Loyalty management
Merchandising management
- Data analytics & insights
- Application service management & digital foundry
The power of our alliances and accelerators
We can't do it alone. We've created strong alliances and accelerators with top industry and technology leaders. We are also members of the MACH Alliance.
Adobe
Engineered for trust, personalized for loyalty
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Adobe
Engineered for trust, personalized for loyalty
Salesforce
Prompt for change
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Salesforce
Prompt for change
Commercetools
Commercetools
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Commercetools
Commercetools
NVIDIA
NVIDIA
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NVIDIA
NVIDIA
AWS
AWS
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AWS
AWS
Google
Google
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SAP
Commerce platforms meet the cloud
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SAP
Commerce platforms meet the cloud
Our work in action
We create solutions that ring up the future of omnichannel e-commerce business for our clients. Here’s how.
Personalization in eCommerce
Time to get (really) personal
Read More
GenAI in B2B Commerce
What's now and what's next
Read More
What it takes to win in loyalty
Understanding the financials and measuring your way to success
Read More
Interested to learn more?
Get in touch
Sudev Nath
Sudev leads the eCommerce practice for Deloitte in the Netherlands and has over 15 years of management consulting experience in Digital transformation, eCommerce strategy and Experience Platforms implementation. He has led multiple transformational engagements across B2B and B2C and is very close to eCommerce and Digital Marketing technology
Jasvent Singh
Omni-channel enterprise architect. Composable Commerce/ Headless architecture specialist. Currently designing and advising on how to get most value out of a Composable architecture with minimum risks and overhead. Salesforce B2C, Commercetools, SAP Hybris, Intershop, built-from-scratch microservices. MACH architecture.