Listen to our monthly podcast ‘The Ramp’ in which we discuss the latest and greatest on innovation, design, business and customer strategy.
The Ramp is a Deloitte Digital podcast. It features not only speakers, guests and stories across the entire Customer and Marketing offering but goes beyond the borders of just strategy and design. We invite specialists and business leaders to share their adventures in their projects of the past, while looking into trends and innovations of the future.
The podcast is published on Spotify every month, but right on this page you will find extra content complementary to the episodes if available. Make sure to follow us on Spotify as well. You can find all episodes on Apple Podcasts, Soundcloud and with video on Spotify. You can click the images below to directly go to the episode on Spotify.
July 2024
Customer Loyalty Management
Curious about customer loyalty? Our new podcast episode dives deep into Loyalty Management with Benthe Maertens-Gommers and Nicholas Pinfold. Discover key strategies, real-life examples, and the latest trends driving the loyalty landscape today. Enhance your understanding and learn how to make loyalty work for you. Listen now (with video) on Spotify, or audio only on Apple Podcasts, Podimo or Soundcloud.
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June 2024
The Value of Design
We are excited to launch a new episode of our very own Deloitte Digital Podcast: The Ramp! With this time, Franklin Heijnen and Marnix Kickert as our guests. Hosted by Bart, guided by Mark.This episode explores why design is essential, from enhancing client products to fostering societal progress. Discover the unique values design brings to businesses and communities alike.
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March 2024
Redesigning Healthcare Delivery
This month, we bring you a podcast episode about Health and Innovation. What challenges can be found in the world of healthcare? How could design and innovation be used to solve the issues of our healthcare’s future? And what is the role of society in this all? Along a couple of cool examples Tommaso and Maurice will guide you carefully along the path of healthcare while also giving you nice advice for inspiration on the topic’s challenges.
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January 2024
Solution Transformation
During this podcast episode we tell you all about Solution Transformations, or as some people know it: everything as a service. We go over the trends, pro’s, cons and opportunities for companies and industries that we currently see. Finally, we discuss the impact of servitization on sustainability and other challenges for the future.
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December 2023
Energy Transition Monitor
We have prepared a brand-new podcast episode for you about Deloitte’s Energy Transition Monitor.
Along the stories of the colleagues that worked on this project, you will find
out how the Netherlands is doing in their mission towards their sustainable
energy ambitions. The team explains every detail on how they got to their
findings and even give some recommendations for a more sustainable future.
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September 2023
Prepare to be Suprised
In this episode of The Ramp Podcast Holly Robbins and Abigail Koch talk #Insights! Tune in to hear some insights on our listeners, and learn how you can be surprised by creating your own: what is the difference between customer research and Insights, when do you need Insights, and which companies have used them successfully?
Did we mention you can actually see our speakers? Our last two episode have had the same audio-experience that you are used to, but now supported with a video for if you would like to see who is speaking.
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June 2023
Switch the channel
In this episode Johann Matthai and Florine Bruijn will talk to you about the ever-evolving space that is consumer (customer) retail engagement. Is physical retail dying? How are marketplaces evolving and how can brands leverage these for growth? How is online shopping further evolving into Social Commerce, Quick Commerce and potentially even Metaverse Commerce? Follow them along for a journey of tips, quips and examples to understand how companies can strengthen the relationships with their consumers.
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May 2023
Growth during challenging times
In this episode Bram and Morris will talk you though a very important and therefore interesting topic: the recession. Because, what do we mean when we are talking about one? Are we actually currently in one? Through some nice examples we come to find the answers to these questions, including some tips for companies to make the best of these more uncertain times.
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April 2023
Customer Service Strategy Trends [Dutch]
In deze Nederlands gesproken aflevering spreken we met Robert en Franklin over Customer Service Strategy: het verbeteren van dienstverlening. Wat houdt dat nu eigenlijk precies in, en misschien nog wel interessanter: hoe kan technologie hierbij helpen? Je komt het allemaal te weten in deze aflevering.
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April 2023
Customer Service Strategy Trends [English]
In this Dutch-language episode, we talk to Robert and Franklin about Customer Service Strategy: improving service. What exactly does that entail, and perhaps even more interesting: how can technology help? You'll find out in this episode; please click on the link for an English transcript of this interesting episode.
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March 2023
The Next Frontier for CX
In this episode of the Ramp, hosted by Bart and Mo, we talk to Niels and Loek about Customer Experience design. A lot is happening in the field, so we dive deep into what CX actually means, how designers develop CX journeys for companies andfinally what the future will look like!
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February 2023
Embracing AI
According to the news of the last few weeks Artificial Intelligence is everywhere, with potentially a lot of changes coming upin the world. What are the things you need to know, and what have our Deloitte colleagues been doing with it?
Sounds like an interesting topic? Then check out the stories of Krishna, Bob, Suzanne, Tomas and Mike, together with ours hosts Luca, Mo and Bart in the new episode of The Ramp. Now with a brand-new podcast formula: a commute of meaningful discussion, anecdotes and facts, together in a journey seen from different angles.
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Get in touch
Daniel Charite
Daniel is a Director in Deloitte’s multidisciplinary Transformations Team with over 12 years of international tax and legal advisory experience. He is has been focusing on the ER&I industry his entire career and specializes in large scale transformations like legal entity reductions, business model transformations, global restructurings, IP migrations, post-merger integrations and Pillar 2 business transformations. During such engagements, Daniel contributes to building holistic structure and oversight, asserting appropriate stakeholder management and dealing with dependency monitoring to successfully manage and implement transformations in a well-structured and time sensitive way. Further, Daniel is Pillar 2 Offering Lead within Deloitte Netherlands since 2023.