In these times, we rely more and more on digital communication. While technologies for this have steadily improved in recent years (chatbots, virtual assistants), what people crave - now more than ever - is the human touch.
50
%
STATS DESCRIPTION
Description
Subtitle
Descroption
description
Subtitle
Description
Title for interview
First Name
Last Name
Interview Text
First Name
Last Name
Interview Text
First Name
Last Name
Interview Text
Media Caption Text
Meet our Digital Human Sophie
What is a Digital Human?
A Digital Human is an avatar that can produce a whole range of human body language. Backed by artificial intelligence that can interpret clients’ input and give back to them not just the facts they need but the appropriate non-verbal response as well.
- Digital Humans are AI powered human-like virtual beings that offer the best of both: AI and Human conversation
- They can easily connect to any digital brain to share knowledge (i.e. chatbot and NLP)
- Interact using verbal and non-verbal cues – tone of voice and facial expressions
- Making it possible to recreate natural human interaction at scale
- Additionally, they are accessible 24 hours a day, seven days a week; never have an off day.
Technology and implementation
Digital Humans can provide client support and coaching, while still enabling a human emotional connection. A Digital Human is based on four platforms. The chatbot layer enables the conversation with a Digital Human. This is where we train the Digital Human to recognize the clients questions, and give the correct response. This can be, for example with Google Cloud DialogFlow. The text of the chatbot is converted into speech, in a voice of your choosing. Conversely, the customer's spoken question is converted back into text for the chatbot to process. A visual layer provides the actual Digital Human and background. This layer is managed by Uneeq. Between the chatbot and the visual layer, emotional presence and facial expressions are programmed, to reflect at the right point in the response.
Deloitte integrates all these layers. We create the user interface based on customer requirements, build the conversational flow, and ensure that the visuals are in line with the client’s brand and use case.
Partnerships: UneeQ and Google Cloud
Our global alliance helps clients solve their toughest challenges, combining Google Cloud’s leading innovative solutions with UneeQ's revolutionary customer experience plus Deloitte’s industry, technology and transformational capabilities. The powerful collaboration allows to design, build and grow new digital business with the technology and culture to make it happen. Together, with our partners, we leverage deep knowledge and expertise of the future within each industry and to enable a culture of rapid innovation with the best digital engineers.
How do we work?
Our project
We organize our projects based on the Hybrid-Agile methodology where we are able to deliver fast and flexibly. We start with a Design Workshop, to define the optimal use case and first Digital Human personality traits. Together with the client we then build the prototype for a first conversational use case in a matter of weeks.
Our role
Deloitte is a key implementation partner for Digital Humans. They create the user interface based on customer requirements and build the conversational flow and emotional presence for the defined use case. We tailor the technology to fit with your business processes and guide you through the implementation.
Our commitment
By leveraging our deep knowledge of all the necessary platform technology, both from a technical and conversational perspective, as well as our hybrid-agile way of working, together we can deliver a working prototype in five weeks.
America By Design - Digital Human
We are proud to show our work on Digital Humans in the new America by Design episode. Watch the full episode here, where the Digital Human is showcased at 30.10 min.
Related content
Subtitle
Descroption
30
%
Description Stats
70
%
Description Stats
Text Description
Subtitle
Accordion description
01
Accordion item
Description
01
Accordion item
Description
02
Accordion item
Description
02
Accordion item
Description
03
Accordion item
Description
03
Accordion item
Description
04
Accordion item
Description
04
Accordion item
Description
Title for interview
First Name
Last Name
Interview Text
First Name
Last Name
Interview Text
First Name
Last Name
Interview Text
Sign up for a free Digital Human eBook from our partnership with UneeQ
Tagline
Title
Get in touch
Stephen Ward
Stephen is responsible for Deloitte Digital (www.deloittedigital.com) and TMT business of Deloitte Consulting. He has over 16 years practical consulting experience within the telecom, high-tech and consumer industries in the Netherlands, Asia and UK. Stephen is passionate about advising clients on large complex business transformations with digital transformation at the core. Stephen authors research on mobile and digital trends and is co-founder and lecturer at the Nyenrode Telecom Academy
Matthijs Boom
We zijn in de Nederland de weg naar digitale zorg ingeslagen. Om de zorg toegankelijk te houden moeten we medewerkers en klanten optimaal faciliteren zodat we zelfstandigheid creëren en tegelijkertijd persoonlijke zorg leveren waar nodig. Als Director Digital Health ben ik samen met mijn team verantwoordelijk om binnen het ecosysteem van gezondheid de sector te transformeren met behulp van digitale technologie in het domein klant en medewerker engagement. Wij werken samen met partners die moderne en betrouwbare oplossingen realiseren als Apple, Salesforce, ServiceNow en Mulesoft.