How Zuora facilitates the shift to customer-centric business models.
The subscription business model has revolutionised the way companies interact with their customers. Zuora, the leading monetisation platform for modern businesses, has been firmly at the forefront of this revolution, helping companies successfully transition.
Many businesses are employing Zuora, a leading monetization platform, to make the transition to consumption-based pricing, and achieve the following benefits:
- Enhanced customer retention,
- Lower acquisition costs,
- Support for upselling and cross-selling,
- Greater flexibility and scalability,
- Generates valuable customer data for an enriched, personalized experience.
Indeed, a seamless, personalized cross-channel customer experience is a key differentiating factor in today’s highly competitive business landscape, and an important way to foster customer loyalty.
Zuora's subscription management platform can enable businesses to effectively implement and manage consumption-based pricing, while delivering personalized experiences across platforms. Zuora facilitates the implementation of complex consumption-based pricing models, offering robust billing, revenue recognition capabilities, and real-time usage data monitoring.
Zuora's monetization platform integrates seamlessly with various CRM systems, marketing tools, and other third-party applications, empowering businesses to capture customer data for personalized marketing campaigns, pricing plans, and product recommendations. The integration of Salesforce with Zuora, for example, ensures continuous data synchronization, transparency for customers, and improved customer satisfaction and retention rates.
Read the full article to discover how Zuora can help you transition to customer-centric business models, and why Deloitte is the go-to implementation partner in your shift to consumption-based pricing and personalization of the customer experience.
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Eustache Bountzoukos
Eustache Bountzoukos is the Sales Transformation Director within Deloitte’s Digital Customer practice in The Netherlands. He works together with intelligent, sharp, tech savvy and experienced consultants to help customers with their digital commercial challenges. Eustache has more than 10 years of experience in the Salesforce eco-system and he has led a wide variety of multi-cloud Salesforce implementations for several international clients. Eustache is currently proudly leading the Sales Transformation team that exists out of four capability teams (Future of Sales team, Subscription Management team, CPQ team and Net Zero Cloud team) that help customers with their commercial and operational excellence challenges.
Niels Cornet
Niels co-leads the Solution Transformation team in the Netherlands, in addition to leading the Zuora Practice within Deloitte Digital. With over two decades of global consulting experience, Niels has built expert knowledge to help our clients transition from classic to subscription business models. He has played key advisory roles in launching new (innovative) business, products and digital services, especially in the Telecom and Technology industries. Over the last few years Niels has been responsible for establishing and growing Deloitte’s Zuora business. After 14 years with the US firm Niels now resides in the Netherlands.