Today’s commerce leaders must navigate rapidly changing conditions, including increased customer expectations, supply chain upheaval to new business models, staffing challenges, and emerging technologies that are affecting every step of the customer journey.
The complexity of today's landscape
Technologies and methods of digital engagement that once seemed cutting-edge have become commonplace across industries. A digital transaction is no longer the finish line, but a building block for your brand.
Delivering sustained value across the entire buyer journey is the key to unlocking new growth for today’s e-commerce business leaders. In this environment, your brand’s e-commerce strategies, channels, and capabilities cannot simply move at the speed of business. They need to move at the speed of want.
Here's how we can help you
01
Customer & Commercial Strategy
01
Customer & Commercial Strategy
Shape your digital commerce approach. Our industry-leading research—combined with two decades of on-the-ground experience guiding brands through major digital commerce transformations will give you a head start toward a world-class commerce strategy.
Related services include:
Lead-to-loyalty orchestration across B2B and B2C
Supply chain management
Cybersecurity implementation
Organizational change management
Portal implementation
02
Creative & Experience Design
02
Creative & Experience Design
Elevate your experiences. We help you ring up new commerce growth by enabling immediate, intuitive customer engagement. Our digital experience design specialists support you from ideation through implementation and operation to meet your customers’ evolving needs.
Related services include:
Customer research, creative and user experience design
Persona and journey maps
Full-service creative studio agency
Workforce experience enhancement
Dynamic content enablement, content supply chain optimization
03
Technology & Operations
03
Technology & Operations
Enable real-time transactions. Our strategic collaborations with alliances and in-house technology platforms allow you to continuously customize your commerce capabilities as you respond to shifts in customer expectations, the market, technology innovation, and regulatory requirements.
Related services include:
Composable commerce solutions
Marketplace platform implementation and operation
AI search, AI personalization, and loyalty management
Point of sale, clienteling, order management, pricing, and tax
04
Customer Data & Analytics
04
Customer Data & Analytics
Unlock hidden insights. Our data and analytics platforms help identify new opportunities and create more personalized experiences for your customers.
Related services include:
Customer data management
Product information management
Identity resolution
Machine learning and AI-driven personalization
Pricing and promotions, and commercial spend optimization
The power of our alliances and accelerators
We can't do it alone. We've created strong alliances and accelerators with top industry and technology leaders. We are also members of the MACH Alliance.
Adobe
Engineered for trust, personalized for loyalty
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Adobe
Engineered for trust, personalized for loyalty
Salesforce
Prompt for change
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Salesforce
Prompt for change
Composible Commerce Accelerator
Best-of-breed composable commerce approach
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Composible Commerce Accelerator
Best-of-breed composable commerce approach
Shopify
Customizable e-commerce for today’s retailers
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Shopify
Customizable e-commerce for today’s retailers
SAP
Commerce platforms meet the cloud
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SAP
Commerce platforms meet the cloud
Our work in action
We create solutions that ring up the future of omnichannel e-commerce business for our clients. Here’s how.
Digital commerce trends
Stay resilient by embracing new commerce trends
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Digital commerce growth
Deepen customer experience and connection
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