We focus on fully integrated digital sales and service experiences
Differentiate your digital experiences
To thrive in the new world of digital, companies need to be faster and smarter, finding new ways to reach customers at every touchpoint. Success depends on the latest innovations in cloud, analytics, mobile and social – and a whole new digital mindset. We support you shaping your Digital Transformation by
- transforming business models for customer centric solutions in the domain of sales and service
- embedding excellence into modern sales and service organizations to deliver optimal experiences
- define & advise on customer journeys/ structures / processes to maximize customer value
- providing e2e sales & service solutions from processes to architecture and implementation by integrating processes, platforms and legacy environments with market leading technologies
How can we help you create growth?
We design an overall digital architecture for customer engagement and deliver flexible and scalable digital platforms.
01
Service Excellence
01
Service Excellence
Transforming customer service capabilities through market leading strategies, operational design, and implementation. Our unique approach focuses on service experience & innovation, omnichannel, digital contact centers, and field service.
02
Sales Transformation
02
Sales Transformation
Modern, digitally- enabled sales, entailing customer operations, sales effectiveness, CPQ, B2B, B2C, and channel sales/PRM. Including go-to market strategy, growth planning, incentives, talent, and technology enablement.
More customer proximity for sales, marketing and service through the implementation of different types of software in an agile way.
Olympus
Integrating tools to increase customer insights
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Conemis
Deloitte migrates a company-wide CRM platform in just one year by using conemis software
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Deutsche Sport Marketing
From data pool to fan wave: How the "Team Germany DataGym" sparks enthusiasm
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Christian Eissner
Christian Eissner ist Lead Partner für das Offering Sales & Service. Weiterhin ist er EMEA Alliance Partner für die Salesforce.com Practice bei Deloitte Digital und darüber hinaus Mitglied im globalen Deloitte Salesforce.com Leadership Team. Er hat mehr als 20 Jahre Beratungserfahrung mit Industriefokus auf die Branchen Automotive und Manufacturing. Christian Eissner ist ausgewiesener Experte für die End-To-End Umsetzung komplexer, internationaler CRM Cloud Projekte, insbesondere mit den Schwerpunkten Digitale Transformation, Customer Experience, Marketing, Sales und Customer Care.
More Deloitte Digital Offerings
Advertising, Marketing & Commerce
With our deep understanding of markets, technology and consumers, we help you to create meaningful and personalized experiences and drive growth.
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Customer Strategy & Design
We support companies in their transformation in all customer-oriented areas and matters to drive profitable growth and build customer relationships
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Digital Foundry & Operations
We focus on operating and continuously innovating our customer’s digital platforms through flexible, scalable teams