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      Insights

      We believe that the right idea at the right moment can spark change and inspire action. Explore our insights on creative business transformation, future-proofing your business, and innovating to create great impact for all. 

      Customer experience

      Deloitte’s Immersive Experience Canvas

      In today's rapidly evolving digital landscape, creating immersive customer experiences is one way for fostering engagement, building loyalty, and driving innovation. The Immersive Experience Canvas helps you to ideate and evaluate impactful experiences by applying a structured framework.

      Perspective
      • 26 February 2025
      • 1 min read

      Neil Edion & Tatjana Fahrner & Tabia Kürschner

      Digital trends

      The Mobile Advantage

      In today's rapidly evolving digital landscape, mobile applications play a crucial role inacquiring new customers, enhancing customer experience and building up long-termbrand loyalty. This whitepaper outlines the steps necessary to leverage mobile apps effectively for business growth, emphasizing the importance of seamless integration across digital platforms to support a continuous customer journey.

      Perspective
      • 18 November 2024
      • 3 min read

      Amir Mirshahi & Thomas Hack

      Customer experience

      Welcome to the Deloitte Customer Experience Maturity Assessment

      At Deloitte Digital, we understand that achieving Customer Experience (CX) Excellence is a transformative process. Our 10-minute CX Maturity Assessment is designed to help you evaluate your organization's CX capabilities and uncover opportunities for growth and development.

      Perspective
      • 29 October 2024
      • 10 min read

      Generative AI

      Transforming Service Design with Generative AI

      Gen AI is not just a tool: Leverage AI in the context of Service Design

      Perspective
      • 19 August 2024
      • 3 min read

      Neil Edion

      DD Insights

       

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