We take end‑to‑end responsibility for critical parts of our clients’ operations, delivering long‑term, measurable value. Through agile, multidisciplinary teams embedded in digital platforms and processes, we turn operations into a catalyst for continuous transformation. By working side by side with our clients, we build trusted, lasting partnerships that drive sustainable impact.
We provide cross‑functional capabilities through flexible, scalable teams to enable continuous evolution and innovation of our clients’ digital platforms around real customer needs.
Ongoing maintenance, monitoring, and optimization of entire IT landscape or individual applications.
By managing specialized business processes end to end, we help organizations continuously improve digital products, commerce, marketing, sales, and service to create lasting customer value.
We provide our services across the entire end-to-end customer experience.
With Marketing as a Service, we take end‑to‑end responsibility for campaign execution, platform operations, and relationship activation – helping organizations engage customers in relevant and meaningful ways. Through expert capabilities and flexible capacity, we continuously optimize and evolve marketing platforms, campaign tools, and analytics to deliver measurable impact over time.
We help organizations streamline daily sales operations by aligning processes, automation, and platforms around real customer needs. By optimizing CPQ and revenue management, automating routine tasks, and continuously evolving CRM systems, we increase efficiency, transparency, and performance across the entire sales function.
We support our clients’ service operations end to end, ensuring reliable, efficient, and customer‑driven service delivery. By establishing and optimizing service processes, automating workflows (e.g. in contact centers), and continuously monitoring performance, we help organizations improve efficiency and transparency. Leveraging the latest platform capabilities, we enable service operations that scale, evolve, and deliver measurable value over time.
By operating commerce ecosystems end to end, we help organizations turn complexity into seamless, customer‑driven commerce experiences. From catalog and inventory to payments, our flexible teams enable continuous optimization, innovation, and measurable impact across all commerce functions.
We support organizations in designing and delivering better digital products faster – across the full product development cycle, from user experience definition and wireframes to navigation, interface design, and system logic.
Enabling mid-size customer to enjoy an eCommerce B2C-like experience at leading global industrial equipment supplier
Maximizing value for a Customer Data Platform investment at major German supermarket chain
Integrated online Sales and Services Solution with enhanced digital customer experience at a leading European industrial manufacturing company
Lars is a Partner at Deloitte Digital leading the Digital Foundry & Operations Practice of Deloitte Germany. He also serves as Global Customer Operate leader. He is advising clients on successfully mastering digital transformations across marketing, customer experience, commerce, sales, and service. His teams help clients embed continuous innovation, business agility, and competitive advantage into their digital platforms while operating the underlying technology and related business processes. Lars has 30 years of experience, gained both in Consulting and in senior leadership roles in the industry. He holds a Ph.D. in management and a Diploma in business informatics.
Satish Kumar Sivagnanam is a CRM domain and technology expert with more than 20 years of experience in delivering large scale digital transformation and operations programs. He has extensive experience in helping clients, across multiple industries, in migrating to new digital platforms, setting up Service & Operating models that focus on value creation and innovation by leveraging his expertise in Agile, ITIL, lean AMS and DevOps principles.
More Deloitte Digital Offerings
We focus on fully integrated digital sales and service experiences to create clear differentiation and lasting customer value
We support companies in their transformation to all customer-oriented areas and matters to drive profitable growth and build customer relationships
We create and personalize meaningful customer connections, grounded in insight, experience, and technology