Ready to unlock AI transformative potential while preserving human
values?
Discover how leading organisations are redesigning services around AI while preserving human values. And why 84% of companies are falling behind.
How to Leverage AI for Human-Centered Services
Most organisations are investing heavily in AI, but they’re not investing proportionally in the people and design efforts required to make it work. Deloitte research shows that 93% of AI spending is on data, tech and infrastructure, while only 7% addresses redesigning jobs, processes and change management. The result: powerful AI technology supporting and scaling outdated ways of working that do not add value to humans.
How to Leverage AI for Human-Centered Services is a guide for CX and design leaders, product managers, and department heads who want to unlock AI’s transformative potential, while preserving human values. This white paper explores how forward-thinking organisations are tackling this imbalance by embedding AI into service and user experience design in ways that enhance, rather than replace, human capability.
This guide explains:
- How leader organisations are redesigning jobs around AI from a human-centred perspective
- How Deloitte has applied AI to service design across real-world applications
- A practical framework of “Do’s and Don’ts” for AI-enhanced service design
- A concrete AI implementation roadmap to get your organisation started
Ready to unlock AI transformative potential while preserving human values?
How to leverage AI for Human Centered Services
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Carina Palumbo
Enterprise, and in particular public organizations, get overwhelmed by the complexity service delivery and digital transformation. In such context, placing humans at the center is crucial to bring strategic clarity and define priorities. Carina empowers organizations to become customer and human centered, by augmenting their capabilities with Design Thinking, User Experience (UX) Design, data driven insights, and agile software development.
Franklin Heijnen
The combination design and technology should make our lives more easy, should make us smarter and should bring more beauty and joy into the world. From 1997 I have been involved in digital projects. I use design thinking and service design to co-create better experiences for customers, citizens and employees. Also I teach and coach teams on these topics. Furthermore, I always bring my camera as I’m an enthusiast street photographer.