I have 25 years of professional experience working for leading Polish, European, and global financial institutions. My expertise lies in defining and implementing strategies, driving digital transformation, managing customer relationships, and overseeing the development and implementation of new products.

I am a Senior Manager in the Customer team within Deloitte Digital CE in Budapest. With 10 years of consulting experience, I've also contributed my expertise to a leading fintech, N26 Bank in Germany.

My primary industry focus revolves around Financial Services, with core competencies in digital transformation, digital banking, beyond banking, payment proposition design, and agile methodologies.

I specialize in aiding banking and insurance clients in the development and delivery of new digital value propositions and business models.

As a CEMS Master's in International Management graduate, I bring an international perspective to my work, enriched by study and work experiences in both Western Europe and CEE countries. Additionally, I am an alumna of the Oxford Fintech Programme (2020).

I have a long track record of leading innovation and driving productivity across customer-facing and back-office operations. I am experienced in optimizing performance across the economic cycle both at incumbent and start-up banks.

I have direct exposure to corporate strategy, M&A, controlling, incentivization, pricing, product development, digitalization, and online banking. I have managed a team of over 100 individuals as well as an organization-wide transformation program. Prior to joining Deloitte, I served for 14 years as managing director of OTP Bank, responsible for strategy, planning, and controlling, later focusing on digital transformation. I also have a background in consulting and equity analysis.

As the Leader of the Experience Design team at Deloitte Digital, I have dedicated 13 years of my career to supporting clients in the realm of user experience design. My focus lies in constructing a competitive advantage rooted in the customer's perspective, leveraging it for the digital transformation of enterprises.

Over the course of my career, I have successfully executed projects in 30 countries, collaborating with clients globally, including Poland, the USA, Switzerland, Sweden, Germany, Great Britain, Spain, Mexico, Belgium, France, Russia, Slovenia, and Montenegro. My specialization spans the financial, telecommunications, automotive, and health sectors, earning recognition through multiple awards for my projects.

As the originator and co-founder of the largest user experience conference in Europe - UX Poland, I contribute to the industry as a lecturer at prestigious conferences not only in Poland but also internationally, including Argentina, Great Britain, Portugal, and Turkey.

In 2016, after a decade of leading the first Polish company specializing in UX - Uselab, I made the strategic move to join Deloitte Digital, bringing the entire team with me. Presently, I lead the Experience Design team in Central Europe, continuing to drive innovation and excellence in the field.

I am a UX team manager with 7 years of experience in designing digital solutions. I have led teams multiple times, guiding them from the phase of identifying insights to implementation. Throughout my career, I've been instrumental in creating digital products and services for some of the largest financial, medical, and insurance companies in Poland and around the globe.

My robust understanding of technology, coupled with research experience and education in finance, empowers me to consider all key perspectives in the process of defining and creating a product.

I am an expert in Experience Design, Customer Experience, and Service Design. With over 15 years of experience in the CX/UX field, I have established myself as a highly skilled Designer and Researcher, leading teams in digital transformation projects and collaborating with industry leaders in finance, insurance, e-commerce, and telecommunications.

My primary focus revolves around bringing a human-centric approach to digital transformation projects. I am dedicated to assisting organizations in shifting their focus toward customer-centricity. I accomplish this by utilizing my expertise in design thinking, service blueprinting, customer journey mapping, customer research, innovation, and ideation processes. I am frequently a subject-matter expert on digital transformation, service design, experience design, and CX strategy projects. I have valuable experience working with senior stakeholders, providing quality assurance, and ensuring successful project outcomes.

I have a proven track record in delivering complex Salesforce.com implementations. I possess direct experience in managing various technological projects, leading both business and technical consultant teams to bring maximum value for the client. With over 13 years of professional experience in IT, I have consistently operated on the front line, bridging the gap between business needs and technology.
 

Throughout my career, I have successfully analyzed, designed, and developed solutions for back-office processes, customer service, and end-users. My hands-on experience extends to managing projects in large organizations, where I've tackled various technology aspects, including business analysis, development, and architecture. Additionally, I excel in change management, implementing complex training plans, and facilitating agile transformations.

I am a Salesforce architect with over 15 years of experience in CRM implementation and application development projects. My expertise lies primarily in solution design and the implementation of Salesforce.com-based applications and CRM systems.

Throughout my career, I have successfully delivered numerous CRM and commerce projects, irrespective of the technology stack used – ranging from Salesforce to fully custom solutions. I have had the privilege of serving in various roles, including development leader in implementation teams and as a solution architect for complex custom systems. The wealth of experience gathered in these roles enables me to provide valuable advice to clients in making key architectural decisions.

My excellent interpersonal and communication skills have proven instrumental in making a significant impact and bringing value to multiple international and agile projects in which I have been involved.

I'm a software engineer with 17 years of experience in software development, project management across different technologies and industries, the last couple of years I've been leading teams in many geographies, I'm also engaged in the Salesforce ecosystem since 2012.

I am a Data and Analytics expert, with wide range of enterprise analytics solution design, implementation and delivery on industries like: Automotive, Pharma and Life Science, Finance, FMCG. In my professional career I've practice my leadership skills on mid-, large teams and also used my advanced skills to build up professional data teams.

I am an Associate Partner in the Customer Strategy & Design offering. In addition, I lead the Product & Pricing practice in Central Europe, focusing on digital product development and building competitive advantage thanks to data. 
 

I have a strong experience at the intersection of technology and business management, including strategy, marketing, and sales management, as well as software, design, and UX development. Digital transformations I led were recognized and awarded by industry leaders. 

I specialize in telecommunication, media, and technology industries.

Throughout my carreer I've gathered experience in data visualisation and ETL processes. I've been working with static presentations, complex chart creation, data analysis and ETL processes leveraging SQL/SQL-PL; Python; Alteryx. I'm proficient with using BI tools, like Tableau, Qlik Sense, SSRS. I'm familiar with tools like Super Set, Power BI, Metabase.