Transform customer interactions with Cognigy's AI-driven voice and chatbots. Enhance personalization, streamline processes, boost team productivity.
At Deloitte Digital, we are committed to transforming customer experiences through innovative solutions. In our alliance with Cognigy, we leverage their cutting-edge AI solution to empower businesses to deliver exceptional, instant, and personalized customer facing services in any language and on any channel.
Our tight collaboration with Cognigy ensures comprehensive support for our clients, from strategy to execution and operation. Together, we provide seamless integration and optimal performance, helping businesses achieve unparalleled excellence in growing their customer relationships.
Digital Transformation of Customer Relations
Conversational AI is revolutionizing the digital transformation of customer relations by enhancing efficiency, reducing costs, and addressing labor shortages. With AI-powered chatbots and virtual assistants, businesses can provide 24/7 customer support, handling vast volumes of inquiries without the need for a proportional increase in staff. This automation not only cuts operational costs but also ensures consistent and accurate responses, improving customer satisfaction. Furthermore, Conversational AI optimizes workflows by automating routine tasks, freeing human agents to focus on more complex issues that require empathy and critical thinking. By analyzing customer interactions, Conversational AI also offers valuable insights into consumer behavior, enabling personalized experiences and informed decision-making.
Service Excellence
Service Excellence
Deloitte Digital and Cognigy collaborate to put a premium on service experiences through the effective utilization of Conversational AI. Customer service is refined with intelligent responses and proactive engagement driven by AI capabilities. The fusion of Deloitte’s understanding of complex customer needs and Cognigy's advanced AI technology allows for the provision of round-the-clock service, ensuring a high level of customer satisfaction by meeting customer needs promptly and appropriately.
Intelligent Automation
Intelligent Automation
Deloitte Digital and Cognigy together empower your business to automate routine tasks and customer inquiries. By leveraging conversational AI, your organization can streamline their operations, achieving reduced costs and improved efficiency. With Cognigy's innovative AI platforms and Deloitte Digital’s vast understanding of business process automation, you will be exploring new frontiers of productivity, performance, and agility.
Customer Experience
Customer Experience
The partnership between Deloitte Digital and Cognigy takes customer experience to the next level, leveraging AI-enabled tools to personalize every customer interaction. Cognigy's AI analyzes each and every customer interaction while Deloitte provides effective customer-centric strategies to leverage the overarching customer experience. This creates an intimate relationship between your business and your customers, fostering loyalty and increased customer retention.
Digital Transformation
Digital Transformation
Our impactful collaboration with Cognigy supports your business along the digital transformation journey, helping you adapt Conversational AI in a strategic and meaningful way. As a result, you can stay ahead of the curve, enabling true transformation that is not just about digitization but also involves adding value and unlocking hidden potential.
Enhancing Customer Interaction with AI-Powered Chatbots and Virtual Voice Assistants
At Deloitte Digital, we specialize in leveraging Conversational AI to transform customer relations through a comprehensive suite of solutions and assets designed to meet diverse business needs.
AI-Powered Chatbots
AI-Powered Chatbots
Our advanced chatbots are designed to handle a wide range of customer inquiries, from FAQs to complex problem-solving, ensuring seamless and efficient customer interactions.
Voice Assistants
Voice Assistants
We deploy intelligent virtual voice assistants that integrate with CRM systems, providing personalized support and streamlining customer service operations.
Multilingual Support
Multilingual Support
Our Conversational AI solutions offer multilingual capabilities, enabling businesses to cater to a global customer base without language barriers.
Omnichannel Integration
Omnichannel Integration
We provide solutions that integrate seamlessly across various digital channels, including websites, social media, and messaging apps, ensuring a consistent customer experience.
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Stephan Schüssler
Stephan Schüssler ist Director im Bereich Artificial Intelligence & Data und leitet unser Conversational AI Transformation Market Offering. Er blickt auf über 20 Jahre Erfahrung in der Umsetzung komplexer Transformationsprojekte zurück. Sein besonderer Fokus liegt auf der digitalen Transformation und Customer Service Automatisierung durch Einsatz innovativer Conversational AI Lösungen. Hierbei unterstützt Stephan Schüssler mit seinen Teams unsere Kunden End-to-End von der Conversational AI Strategie über das Lösungsdesign bis hin zur vollständigen Umsetzung der Lösungen. Zusätzlich betreut Stephan Schüssler strategische Partnerschaften im Bereich Customer Service Automation und Conversational AI mit führenden Softwareanbietern.