Skip to main content

ALLIANCES

Creatio

The age of AI

Share

5 minute read

No-Code Revolution In Business Automation

Deloitte Digital and Creatio join forces to meet the rising demand for innovative agentic no-code platforms, delivering solutions that accelerate digital transformation and boost operational efficiency for businesses.


According to the Deloitte Digital Tech Trends 2024 report, nearly 70% of IT leaders identify technical debt as the main cause of productivity losses, and around one-third of developers spend their time addressing issues related to it. Modern agentic no-code platforms, such as Creatio, address these challenges by using enabling non-technical users to easily build and deploy applications and AI agents with visual no-code tools and natural language, delivering unprecedented time-to-value and the highest ROI on the market.

 

 

 

Creatio is more than just the next CRM tool 

With the help of Creatio, customer-centric processes can now be implemented even faster. Whether marketing, sales or service processes, Creatio will support you on your way to a new level of excellence.

CRM solution empowered by AI

Creatio CRM is a comprehensive platform that supports marketing, sales, and service processes with its AI-powered features. The recent Creatio "Twin" Release introduces AI-native capabilities that enhance CRM functionalities across these areas. For marketing, Creatio's AI features include pre-built CRM agents that assist in campaign creation and audience selection, ensuring optimal communication and engagement. In sales, AI-driven tools like Copilot provide intelligent scoring, customer summaries, and real-time coaching tips, which improve sales forecasting and productivity. For service, Creatio's AI capabilities automate customer case analysis and resolution, offering omnichannel support powered by AI agents. These AI features are embedded across the platform, providing seamless integration and enhancing the overall efficiency of marketing, sales, and service workflows.

Workflow Automation
Creatio Workflow Automation consists of 2 main components:

BPM Engine

Creatio's BPM Engine allows platform configurators and business users to create end-to-end business processes in the way similar to BPM notation. The BPM engine understands the state of the record

in the process, waits for data events and automates workflows with sub-processes, approvals, integrations and data manipulation.

Case Management Engine

Case Management is a tool that can be used for any Creatio object following a process. With actions and tasks to be completed at each stage of the process, organizations can define their workflows with checklists of actions to be executed by different users.

No-code platform

No-code development refers to a modern software development process that eliminates the need to write code to build applications. It leverages a visual approach that enables users to create, design, and develop applications by drag-and-dropping pre-configured blocks of code.


A no-code platform is designed to simplify the software development process by reducing the need for developers to acquire programming skills. With no-code development, applications can be built faster and cheaper than traditional software development.


Creatio No-code platform consists of 3 main components:

No-code designer, which is a set of tools to build applications and data models.

Freedom UI designer allowing for building a fully custom UI.

The above mentioned Workflow Automation.

Additional Information

Competitive licensing

Licensing costs for Creatio are significantly lower compared to other BigTech platforms. In addition, licensing forms are simple, flexible, and always transparent.

 

On-premise installation

The ability to operate Creatio locally on-premises marks a significant advantage over other CRM competitors who do not offer this option. Especially in the context of very demanding data security requirements and when dealing with highly sensitive data, this can be a key differentiator.

Quick ROI

Owing to its no-code approach in combination with a large number of ready to use code blocks and customizable pre-built components, Creatio enables faster go-to-market with its solutions. This is achieved through significant time-savings per implementation when compared to traditional software development methods.

Interested?

Get in touch
Jan-Niclas Hofmann

Jan-Niclas Hofmann

Germany
Senior Manager | Customer & Marketing

Jan-Niclas Hofmann, Senior Manager im Bereich Customer & Marketing, trat 2016 Deloitte Digital bei und brachte Erfahrungen von einem führenden Automobilzulieferer mit. Mit über 12 Jahren im Salesforce.com-Ökosystem hat er sich in Vertrieb und Projektmanagement bewährt. Er sammelte umfangreiche Beratungserfahrung und arbeitete intensiv in Vertrieb, Programmmanagement, Servicebereitstellung, Geschäftsprozessen, organisatorischer Transformation und Change Management Projekten. Sein Fokus liegt auf der Optimierung von Kundenkontaktpunkten und der Ausrichtung von IT an Geschäftsstrategien. Jan-Niclas hat erfolgreich innovative Lösungen für die Automobil- und Industriebranche entworfen und eingeführt.