Deloitte Digital goes beyond CRM by enhancing customer engagement through Salesforce implementation. We offer mobile apps, interactive applications, and data integration, aiming for personalized customer relationships. Known for our innovative approaches on Salesforce, we provide strategic clarity, extensive knowledge, and industry-leading methodologies to strengthen brand loyalty, improve customer relations, and tailor a sales process.
Utilizing data and AI's potential, we deliver Trustworthy AI™ for CRM, offering a competitive edge to our clients. With trust as our main principle, we assist in creating custom engagement, unlocking new productivity levels. Experience the power of bespoke solutions to shape and evolve your strategy in the digital world
Customer-centric Technology
We work with forward-thinking companies worldwide to imagine, deliver, and run the future across every platform, every device, and every step of the customer journey. We look beyond the customer—to the human—to help our clients create experiences that build connections to drive loyalty, fueling bottom line results.
The digital transformation is a critical competitive issue. B2C companies need a digital presence and manage online customer interactions, while B2B companies should expand traditional sales channels with online ones. Salesforce and Deloitte Digital assist companies in this transformation through platforms like Salesforce Commerce Cloud, integrating payments, shipping, and order processing for a seamless, flexible eCommerce experience.
Transforming customer service from a cost center to a growth driver is key, aided by AI and real-time speech recognition with Salesforce Service Cloud. Our extensive expertise addresses strategic, organizational, and technological challenges across all industries. Our solutions cover industry and process-specific conception, people-centered design for optimal experiences, and technical implementation.
With Salesforce Sales Cloud, we help redesign your customer journey and gain a 360-degree view of your customers. Using the right sales methods and digital tools, sales representatives can deepen customer relationships and understand expectations, delivering the experiences customers expect today.
With Salesforce Marketing Cloud, we help marketing teams build data-driven, personalized customer relationships that increase loyalty and drive growth. Enhancing the human experience through relevant communications, we help you build and maintain strong customer relationships.
As Global MuleSoft Partner of the Year, Deloitte Digital is working with MuleSoft to create innovative customer experiences. In a rapid technology environment, CIOs and technology leaders should be nimble in their roles to find ways to innovate faster and stay ahead of the competition. To that end, we can help CIOs meet the continuously evolving demand to connect to data that can be used to take advantage of disruptors and create transformation opportunities for the business.
Together with Tableau, Deloitte can bring advanced signal detection capabilities and live interactive dashboards to the enterprise that allow clients to analyze large and complex data sets with greater ease and increased efficiency. Our experienced industry specialists can help you identify which questions matter and where to find the answers. Our services address an overall information management strategy as well as seamless integration across the domains of technology, processes, and people.
Salesforce Data Cloud is a real-time foundational data platform that centralizes data from internal and external sources to create a single source of truth of consumer and account data (B2C & B2B). It is a scalable and common data platform enabling reporting and data management along with serving as a data platform for definition & activation of targeted audiences achieving omni-channel personalized experiences across the web, marketing, sales and service.
Unified customer data and responsible use of AI present opportunities to deliver bespoke customer experiences and to supercharge company productivity. However, achieving this goes beyond a simple prompt. Guided by Trustworthy AI™ for CRM, Deloitte Digital helps organizations harness the power of AI with confidence, together with Salesforce.
With Deloitte GreenLight, we have created a sustainability solution that provides a clear, actionable path to net-zero emissions. Step by step, you can transform strategy into action and begin reducing your company's carbon footprint in weeks, not months.
Delivering Sustained Digital Transformation: Deloitte Digital Operate Capability
At Deloitte Digital, our Operate capability focuses on delivering and sustaining digital transformations across marketing, commerce, sales, and service for clients in all industries. We help clients embed continuous innovation, agility, and competitive advantage through scalable, flexible teams that design, build, and operate their Salesforce platforms.
Our cross-functional capability can be tailored to scale up or down based on clients’ requirements, ensuring stable operations combined with continuous enhancements. This approach enables our clients to remain agile and innovative, helping them stay ahead in the competitive market.
By integrating state-of-the-art innovations and employing a proactive approach, we ensure our clients' Salesforce platforms are always optimized. Our dedication to fostering seamless, end-to-end solutions makes us a trusted partner in driving sustained business growth and operational excellence.
Bringing the future into focus with our Salesforce Assets & Solutions Group
We like quick and easy, and we’re pretty sure you do, too. That’s why our Assets & Solutions Group (ASG) offers pre-built, fast, and easy-to-implement assets for key industry sectors and functional areas. Think of them like an out-of-the-box solution, saving the time it would take to build one from scratch.
We combine industry knowledge deep technical experience to help clients re-imagine human-centric businesses for today and tomorrow, transform at speed, and build value that lasts.
Cloud4M is a pre-configured multi-cloud solution for the various industries. The Chemicals portfolio provides a set of industry-specific assets for chemical producers and distributors looking to accelerate their digital transformation. Cloud4M for Manufacturinggives you a single view of customers, partners, and connected products.
The Deloitte SAP API Vault powered by Mulesoft is an accelerator for seamless migrations to and from S/4HANA. Our vault offers pre-built APIs and workflows designed to expedite any SAP migration journey. Backed by Deloitte's SAP extensive expertise and leveraging advanced iPaaS tools like Mulesoft, we ensure a smooth, efficient and secure migrations.
GreenLight Deloitte powered by Salesforce, enables businesses to manage their environmental, social, and governance (ESG) performance and reporting by providing capabilities to support key requirements across the data collection and reporting lifecycle.
AEP drives transformation with our industry experience in the automotive industry, focusing on improving the customer relationship, dealer experience & OEM control along the end-to-end customer journey, supported by Salesforce Automotive Cloud and Zuora technologies
The Smart Factory offers an innovative environment with exciting workshops and deep dives to introduce you to the best practices and use cases for a successful digital transformation. Industry 4.0 is made tangible with concrete use cases and the practical application of the latest technologies. With our technical know-how and industry experience, we have already helped many companies to realize their concepts, strategies and potential.
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With Cloud4M, Deloitte offers a customized Salesforce-based solution for the manufacturing industry