SAP Alliance Deloitte Digital

ALLIANCES

SAP

Put the customer at the center of things — using SAP Customer Experience solutions

Share

5 minute read

With an award-winning global network and industry-led capabilities, we build connected customer journeys and elevate the human experience with SAP CX.

With our SAP CX portfolio, we think beyond ‘customer experience’ to building sustainable, customer-centric organizations for our clients. Our focus is offerings (and collaborations) towards revenue growth, improving operating margins, and improving execution capabilities for the commerce, customer data, marketing, sales and service domains. For enterprises looking to implement and operate innovative CX solutions, Deloitte transforms your business based on empathy and trust with SAP CX, a suite of five industry-leading cloud solution portfolios, an SAP CX Foundation to help your business innovate, integrate, and be agile.

We support our clients' ambitions ranging from customer lead to loyalty fostering business growth

With a clear customer strategy and understanding of how a brand earns trust, we enable digital businesses through an end-to-end approach spanning client acquisition to conversion, service, retention, and loyalty. With our deep industry expertise and SAP CX suite, collaboration with the broader SAP network, we help clients achieve strategic growth and not just implement a technology platform

Commerce

Whether it is commerce strategy or commerce implementation, B2C, B2B, D2C connected omnichannel platform or marketplaces, complex integration with legacy systems or other ERP and SAP solutions, our global network of above 1400 SAP Commerce practitioners and industry specific accelerators will guide your commerce transformation with target architecture, roadmap, operations pioneering business growth.

Customer Data and Marketing

Level-up customer experience with personalized omnichannel journey orchestration, customer preferences and consent management, automate targetted global campaigns with customer profiling and segmentation using SAP Customer Data Platform, SAP Customer Identity & Access Management and SAP Emarsys Customer Engagement to gain a 360 degree view for your customers.

Customer Relationship Management

With SAP Sales and Service Cloud , empower your sales team to create long-lasting customer relationships, increased sales efficiency, enhanced customer loyalty by streamlining your operations through seamless integration with business-wise core systems.

Tech-led CX Transformation

With our One Deloitte Approach, we provide end-to-end support in your journey of business and technology transformation

CX Transformation

We take care of your digital transformation needs with technology strategy and roadmap, design short-term and long-term target architecture, implementation and seamless integration into your existing technology landscape in an agile and flexible way.

Cloud Migration & System Upgrade

With SAP's latest announcement about end of main stream maintenance for on-premise commerce installations and accelerator UIs, we can support your journey towards cloud migration and frontend restructuring using our proven methodologies, tools and accelerators that would reduce the costs of modernization while streamlining the process.

Platform Assessment & Change Management

With the increasing pressure of replacing legacy SAP implementations with modern, composable architecture, we can help organizations with architecture and platform assessment optimized for business-specific needs with higher returns of investment. We also drive the change management process to make a seamless organizational transformation to manage modern technology platforms.

Scaled Business and Operations

We provide DevOps support to not only manage and opeate your complex SAP CX technology landscape, but also use innovation, automation and artificial intelligence to reduce operational effort over years and scale business growth.