Our globally recognised Salesforce practice is ready to help you leverage Agentforce to revolutionise how you engage with your customers and support your employees. We position Agentforce to deliver value across your organisation from day one, combining human insight with the precision of artificial intelligence (AI) to help you unlock your workforce's full potential.
Our agents by industry
What is Agentforce?
Agentforce is the agentic AI layer of the Salesforce platform that can deploy autonomous AI agents across any business function. Agentforce includes a set of tools to create and customise agents, as well as a library of ready-to-use skills—all grounded on the data and metadata of your organisation—enabling AI agents to operate with enhanced context and precision. We don’t just deploy Agentforce; we position it for success as an extension of your workforce. Equipping Agentforce with the necessary business knowledge to perform role-specific tasks enables AI agents to enhance productivity, improve customer interactions, and help employees execute complex tasks across your organisation’s technology stack.
What is Agent Advantage™ for Salesforce?
Our Salesforce Assets & Solutions Group (ASG) offers industry-specific, pre-built accelerators for Agentforce designed to solve real client issues and deliver tangible value, fast.
These industry-specific extensions to the Salesforce platform are engineered to serve the financial services and banking; consumer; energy, resources and industrials; life sciences and health care; technology, media and telecom; and government and public services industries. Our accelerators for Agentforce are built on decades of experience gained through thousands of successful Salesforce implementations across these key industries. We’ve applied our deep industry knowledge and technical experience to create accelerators for Agentforce that can quickly help you resolve your toughest challenges.
Agent Advantage™ in action
We help our clients quickly unlock value from AI with a suite of services ranging from use case identification to full-spectrum implementation of Agentforce. Our Trustworthy AI™ framework serves as a strong foundation, enabling us to deliver trusted, best-in-class capabilities in collaboration with Salesforce.
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Address your top challenges
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Address your top challenges
High-volume inquiries: Streamline operations with Agentforce's ability to manage large volumes of customer interactions without compromising quality.
Lack of personalised experiences: Use real-time data to deliver experiences tailored to individual preferences and needs.
Data privacy and compliance: Ensure compliance with stringent regulations while maintaining data privacy and security.
Human-agent coordination: Enhance collaboration between automated systems and human agents for a seamless customer experience.
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Experience the benefits
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Experience the benefits
Resolve customer queries 24/7: Leverage AI to handle customer inquiries around the clock, minimising wait times and maximising satisfaction.
Engage prospects autonomously: Automatically answer questions, handle objections, and book meetings, freeing up your sales team to focus on closing deals.
Support your team: Equip your employees with a personal sales coach that provides feedback and actionable steps, enhancing productivity and deal advancement.
Personalised recommendations: Deliver tailored product suggestions through websites or messaging tools, enhancing customer engagement.
Enhance marketing campaigns: Accelerate your marketing efforts from generating briefs to building customer journeys with precision and speed.
Prioritisation and valuation
We help clients create a vision and prioritise AI agent use cases based on ROI.
Risk, governance, and compliance
We mitigate legal concerns by managing IP, privacy, security, and other risks that come with using AI.
Data, analytics, and infrastructure
We integrate GenAI and agentic AI solutions into the enterprise business, data, and modeling architecture solutions we provide to our clients.
Change management, readiness, and adoption
We strategise the right approach to engaging, training, and upskilling your stakeholders to accelerate the adoption of GenAI across the enterprise.
Workforce and operation model
We deliver the capabilities, talent models, and ways of working needed for our clients to accelerate and scale GenAI.
Technology and tooling
We help our clients establish the right tech stack and tooling capabilities, as well as prioritise technology that positions organisations for scale.
Connect with us
Ludwig Micallef
With over 13 years of experience working in the technology sector, Ludwig is responsible for Customer & Marketing service line within Deloitte’s Technology & Transformation business in Malta. He specialises in sales, service and marketing automation solutions combined with customer facing channels, providing end-to-end solutions. Over the years, he has consulted several clients across a wide range of industries, leading technology projects from the conceptualisation all the way to implementation. Ludwig is currently responsible for a number of delivery teams involved in various consultancy and implementation projects including customer relationship management solutions, web and mobile apps, e-commerce solutions, content management platforms, digital marketing, robotics and workflow automation solutions
Andrea Muscat
Andrea is a part of the Deloitte Malta Technology & Transformation Salesforce team. His primary role covers the functional analysis of projects at both pre-sales stage and during implementation. His experiences in Salesforce implementations included a local language school and a B2B game provider operating in the online gaming industry. Andrea also has diverse experience in projects such as CRM, ERP, BI and Point of Sale implementations, project coordination and support spanning multiple industries such as retail, telecommunications, public sector and professional services. His main focus has been around the banking industry, including savings, retail and central banks. Such projects included substantial requirements gathering, business process analysis and GAP/Fit analysis. In September 2014, Andrea became an SAP Certified Application Associate for SAP BusinessObjects Business Intelligence Platform and is currently reading for his Salesforce Certification.