2 minute read
This year Deloitte released its 2024 Digital Banking Maturity study, revealing shifts in market trends between 2022 and 2024. On Wednesday, January 22nd, contributors to the study will share key insights from the report in an after-work discussion.
What to expect:
Our experts within Service Excellence and User Experience (UX) will share how:
- Digital Banking Champions* have made significant strides in deepening their customer engagement by investing in digital channels like apps, internet banking and public websites.Banks can apply best practice within functionality and UX to attract new customers and deliver added value to existing ones.
*Banks scoring highest across six customer journey stages and user experience.
- After this discussion we hope you come away with ideas as to how you can expand your customer relationships and enhance day-to-day banking.
Speakers & hosts:
Björn Wickström
Creative Director,
Deloitte Digital Sweden
Nathalie Ramsbjer
Director,
Deloitte Digital Sweden
Charles Florman
Head of Product Design,
Deloitte Digital Sweden
The event is open to all industry professionals. Register now to secure your spot.