Our globally recognized Salesforce practice is ready to help you leverage Agentforce to revolutionize how you engage with your customers and support your employees. We position Agentforce to deliver value across your organization from day one, combining human insight with the precision of artificial intelligence (AI) to help you unlock your workforce's full potential.
Our agents by industry
What is Agentforce?
Agentforce is the agentic AI layer of the Salesforce platform that can deploy autonomous AI agents across any business function. Agentforce includes a set of tools to create and customize agents, as well as a library of ready-to-use skills—all grounded on the data and metadata of your organization—enabling AI agents to operate with enhanced context and precision. We don’t just deploy Agentforce; we position it for success as an extension of your workforce. Equipping Agentforce with the necessary business knowledge to perform role-specific tasks enables AI agents to enhance productivity, improve customer interactions, and help employees execute complex tasks across your organization’s technology stack.
What is Agent Advantage™ for Salesforce?
Our Salesforce Assets & Solutions Group (ASG) offers industry-specific, pre-built accelerators for Agentforce designed to solve real client issues and deliver tangible value, fast.
These industry-specific extensions to the Salesforce platform are engineered to serve the financial services and banking; consumer; energy, resources and industrials; life sciences and health care; technology, media and telecom; and government and public services industries. Our accelerators for Agentforce are built on decades of experience gained through thousands of successful Salesforce implementations across these key industries. We’ve applied our deep industry knowledge and technical experience to create accelerators for Agentforce that can quickly help you resolve your toughest challenges.
Agent Advantage™ in action
We help our clients quickly unlock value from AI with a suite of services ranging from use case identification to full-spectrum implementation of Agentforce. Our Trustworthy AI™ framework serves as a strong foundation, enabling us to deliver trusted, best-in-class capabilities in collaboration with Salesforce.
High-volume inquiries: Streamline operations with Agentforce's ability to manage large volumes of customer interactions without compromising quality.
Lack of personalized experiences: Use real-time data to deliver experiences tailored to individual preferences and needs.
Data privacy and compliance: Ensure compliance with stringent regulations while maintaining data privacy and security.
Human-agent coordination: Enhance collaboration between automated systems and human agents for a seamless customer experience.
Resolve customer queries 24/7: Leverage AI to handle customer inquiries around the clock, minimizing wait times and maximizing satisfaction.
Engage prospects autonomously: Automatically answer questions, handle objections, and book meetings, freeing up your sales team to focus on closing deals.
Support your team: Equip your employees with a personal sales coach that provides feedback and actionable steps, enhancing productivity and deal advancement.
Personalized recommendations: Deliver tailored product suggestions through websites or messaging tools, enhancing customer engagement.
Enhance marketing campaigns: Accelerate your marketing efforts from generating briefs to building customer journeys with precision and speed.
Prioritization and valuation
We help clients create a vision and prioritize AI agent use cases based on ROI.
Risk, governance, and compliance
We mitigate legal concerns by managing IP, privacy, security, and other risks that come with using AI.
Data, analytics, and infrastructure
We integrate GenAI and agentic AI solutions into the enterprise business, data, and modeling architecture solutions we provide to our clients.
Change management, readiness, and adoption
We strategize the right approach to engaging, training, and upskilling your stakeholders to accelerate adoption of GenAI across the enterprise.
Workforce and operation model
We deliver the capabilities, talent models, and ways of working needed for our clients to accelerate and scale GenAI.
Technology and tooling
We help our clients establish the right tech stack and tooling capabilities, as well as prioritize technology that positions organizations for scale.
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