Our globally-recognized Salesforce practice is supercharged with the AI and data capabilities of Agentforce. We position AI agents for success in their mission so that your team can focus on achieving yours.
What is Agentforce?
Agentforce is an AI-powered platform designed to revolutionize how businesses engage with their customers and support their employees. By integrating Salesforce's Data Cloud, Agentforce provides a foundation for Customer 360, enabling AI agents to operate with enhanced context and precision. This means more personalized, efficient, and proactive customer service solutions for your organization.
High-volume inquiries: Streamline operations with Agentforce's ability to manage large volumes of customer interactions without compromising quality.
Lack of personalized experiences: Use real-time data to deliver experiences tailored to individual preferences and needs.
Data privacy and compliance: Ensure compliance with stringent regulations while maintaining data privacy and security.
Human-agent coordination: Enhance collaboration between automated systems and human agents for a seamless customer experience.
Resolve customer queries 24/7: Leverage AI to handle customer inquiries around the clock, minimizing wait times and maximizing satisfaction.
Engage prospects autonomously: Automatically answer questions, handle objections, and book meetings, freeing up your sales team to focus on closing deals.
Support your team: Equip your employees with a personal sales coach that provides feedback and actionable steps, enhancing productivity and deal advancement.
Personalized recommendations: Deliver tailored product suggestions through websites or messaging tools, enhancing customer engagement.
Enhance marketing campaigns: Accelerate your marketing efforts from generating briefs to building customer journeys with precision and speed.
Agentforce in action
We help our clients quickly unlock value from AI with a suite of services ranging from use case identification to full-spectrum implementation of Agentforce. Our Trustworthy AI™ framework serves as a strong foundation, enabling us to deliver trusted, best-in-class capabilities in collaboration with Salesforce.
Prioritization and valuation
We help clients create a vision and prioritize AI agent use cases based on ROI.
Risk, governance, and compliance
We mitigate legal concerns by managing IP, privacy, security, and other risks that come with using AI.
Data, analytics, and infrastructure
We integrate GenAI and agentic AI solutions into the enterprise business, data, and modeling architecture solutions we provide to our clients.
Change management, readiness, and adoption
We strategize the right approach to engaging, training, and upskilling your stakeholders to accelerate adoption of GenAI across the enterprise.
Workforce and operation model
We deliver the capabilities, talent models, and ways of working needed for our clients to accelerate and scale GenAI.
Technology and tooling
We help our clients establish the right tech stack and tooling capabilities, as well as prioritize technology that positions organizations for scale.
