Enabling mid-size customer to enjoy an eCommerce B2C-like experience. This is the story of how we helped the client better serve mid-sized organizations by creating and enhancing a new web commerce channel for them to transact online and thereby unlocking untapped potential for revenue growth.
The Insight
The client is a leading global supplier to the industrial sectors and is committed to making motion and mobility more efficient, intelligent, and sustainable. The key segments are industrial, automotive aftermarket and automotive technologies.
The client was facing difficulties catering to mid-size clients via frequent interactions with customer service. They were looking at creating, maintaining, and enhancing new ecommerce capabilities for clients to self-service and transact at their own pace.
Our Impact
The process
After the initial go-live, we established a DevOps model for continuous improvements. Using a multidisciplinary team of business analysts, software engineers, quality assurance engineers, and security engineers, we maintain and enhance the journey of over 80,000 customers.
We enabled advanced monitoring tools to ensure platform stability and reliability to warrantee a 99,95% up-time performance for this business-critical application. The client is always informed of system performance thanks to our recurring reporting mechanism showing relevant key performance indicators (KPIs).
The facts
25%
global revenues delivered
80,000+
total customers served
30
countries supported
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Driving customer loyalty
Driving customer loyalty
Integrated online Sales and Services Solution with enhanced digital customer experience at a leading European industrial manufacturing company
Superior Customer Data Platform Results
Superior Customer Data Platform Results
Maximizing value for a Customer Data Platform investment at major German supermarket chain