Lars is a Partner at Deloitte Digital leading the Digital Foundry & Operations Practice of Deloitte Germany. He also serves as Global Customer Operate leader. He is advising clients on successfully mastering digital transformations across marketing, customer experience, commerce, sales, and service. His teams help clients embed continuous innovation, business agility, and competitive advantage into their digital platforms while operating the underlying technology and related business processes. Lars has 30 years of experience, gained both in Consulting and in senior leadership roles in the industry. He holds a Ph.D. in management and a Diploma in business informatics.

Antonio is a Digital Marketing and Commerce expert focusing on business outcomes with the application of technology solutions. He is an expert in delivering large programs using an Agile approach to get to value faster. He is a trusted advisor in the digital marketing space by helping clients with vendor selection and definition of MarkTech architectures; adopting best practices for global multi-site, multi-language content management systems; and adopting customer data management platforms. Antonio has delivered some of the most complex global B2B and B2C commerce systems leveraging micro-services, headless commerce, and cloud architectures.

Satish Kumar Sivagnanam is a CRM domain and technology expert with more than 20 years of experience in delivering large scale digital transformation and operations programs. He has extensive experience in helping clients, across multiple industries, in migrating to new digital platforms, setting up Service & Operating models that focus on value creation and innovation by leveraging his expertise in Agile, ITIL, lean AMS and DevOps principles.