We live in a digital world. An explosion of new digital initiatives occurs within enterprises to support fast changes in customers’ desires and needs. This has led to the expansion of IT landscapes and an exponential growth in endpoints that need to be connected. Facing these modern challenges, a traditional integration mindset does not suffice.
What is integration?
Integration is the process of connecting multiple enterprise systems, devices, or applications to work as a whole and share information. It manages the diversity and heterogeneity of application ecosystems by orchestrating, translating, and enabling data exchange. This allows companies to make the most of their data. Regardless of how it was collected, where it is stored or in what format.
IT Integration challenges
Integration is the process of connecting multiple enterprise systems, devices, or applications to work as a whole and share information. It manages the diversity and heterogeneity of application ecosystems by orchestrating, translating, and enabling data exchange. This allows companies to make the most of their data. Regardless of how it was collected, where it is stored or in what format.
IT integration has been known to be crucial within enterprise landscapes for decades. However, integration is often perceived as intangible and only comes as an afterthought of enterprise system implementation. With complex technical languages and protocols, a lack of management buy-in, and a misalignment between business and IT, integration has often been pushed aside for faster, but less-sustainable, alternatives. However, this traditional integration mindset does not suffice in face of modern challenges that enterprises now face:
Infrastructure as a Service: The barriers to entry for both local and global markets have reduced dramatically as the rapid adoption of the cloud, particularly Infrastructure as a Service (IaaS), has made access to IT inexpensive and massively scalable. This has allowed for many new software vendors to enter the market, leading to more systems to be added to IT landscapes of organizations to support business processes.
Online channels: The global adoption of online channels, including social media and ubiquitous messaging, has redefined customer, reach, engagement, distribution, and customer service. Organizations respond to customer needs by developing new applications, but often insufficiently take the ecosystem in which these applications will live into consideration. Enterprises now need to cater to a much wider audience with their integration capabilities than ever before.
Coherence in customer experiences: The growth of integration of connected endpoints of consumer processes across multiple enterprises, industries, and functions have led to consumers getting used to a certain level of coherence in their customer experiences. This leads to an increased need for integration within companies to stay at customers’ top of mind.
Globalization: Globalization requires companies to both innovate with new products and at the same time become low-cost operators to sustain market position. This has resulted in an urgent need of companies to innovate to avoid disruption through integration.
Access to data without IT: Many more people within organizations need access to data, digital capabilities, and resources. And increasingly, they need to build without the direct help of IT. As access and integration of data becomes crucial, organizations need a strategy to find the right balance between giving users access to their data and at the same time protect valuable data. Federated access and IT security become more important.
Integration has become a strategic topic and organizations now realize that it is at the heart of enabling digital transformation. There are many steps ahead to truly transform organizations into digital and composable enterprises. A challenge that we are more than happy to take on at Deloitte Digital Integration!
Here's how we can help you
01
Customer & Commercial Strategy
01
Customer & Commercial Strategy
We help you define your customer agenda. We work with you to develop sales initiatives that fuel innovation, drive growth, reduce costs, and accelerate time-to-value.
Related services include:
Integrated sales and marketing strategy
B2B sales transformation
Selling model and sales strategy development
Sales operations
Digital strategies
02
Technology & Operations
02
Technology & Operations
We enable customer solutions. Our strategic collaborations with best-in-class technology companies and our in-house technology platforms help us build relevant sales experiences that are personalized, efficient, and intuitive across multiple channels.
Related services include:
Customer management system (CMS)
Product information management (PIM)
Sales enablement and digital selling tools
Sales operations platforms
Revenue operations
03
Customer Data & Analytics
03
Customer Data & Analytics
We help you unlock hidden insights. We use data and analytics platforms to help you identify new opportunities and inform meaningful customer interactions.
Related services include:
Embedding sales insights and analytics
Customer and experience analytics
Performance management optimization
Sales strategy and measurement
Configure, price, and quote (CPQ)
Customer data ecosystem management
04
Sales
04
Sales
We empower you to discover untapped value. By leveraging advanced data and analytics platforms, we enable you to uncover new business opportunities and deliver impactful, personalised customer engagements.
Related services include:
- Embedding sales insights and analytics
- Customer and experience analytics
- Performance management enhancement
- Sales strategy development and measurement
- Configure, price, and quote (CPQ) optimisation
- Customer data ecosystem governance
05
Service
05
Service
We enable you to elevate customer service excellence. By harnessing innovative technologies and customer-centric platforms, we help you deliver seamless, connected, and personalised service experiences that drive loyalty and operational efficiency.
Related services include:
- AI-powered conversational platforms
- CRM and customer platform implementation
- Field service transformation
- Service operations optimisation
- Omnichannel and self-service enablement
- Customer data integration and management
06
Digital Foundry Offering
06
Digital Foundry Offering
We enable you to make innovation continuous.
By applying a disciplined approach to enterprise innovation, we help you embed a scalable model that transforms how your organization creates value—across both front- and back-office operations. Through the Digital Foundry methodology, we guide you to move beyond isolated digital initiatives toward a sustained culture of innovation that enhances your ecosystem, leadership, and ways of working.
Related services include:
Enterprise innovation strategy and governance
Digital Foundry setup and operating model design
Innovation capability and culture development
Technology incubation and rapid prototyping
Scalable innovation portfolio management
Ecosystem and partnership enablement
07
Operate
07
Operate
We help you operate with agility and control.
By combining hard-to-source talent, leading technology, and deep transformation expertise, we enable you to design, build, and manage your core business services more effectively—embedding continuous advantage where it matters most.
Related services include:
Managed cybersecurity and risk operations
Tax and regulatory compliance services
Financial crime prevention and monitoring
Application and infrastructure management
Automation and data-driven performance improvement
End-to-end managed business operations
Strategic Integration solution: a composable and robust IT landscape with an API strategy
Integration360
Integration360 uses a capability matrix to assess your specific integration needs and guide you toward the most suitable platform. Tailored to each organization’s requirements, it ensures your integration landscape is optimized for efficiency, scalability, and long-term success.
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Good2Great
Good2Great acts as a strategic tool to assess and enhance your integration maturity. Leveraging Deloitte’s deep expertise across MuleSoft, Boomi, legacy middleware, and custom integrations, we deliver a tailored analysis that helps organizations strengthen and future-proof their integration framework.
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DROP4Mule
DROP4Mule streamlines deployments to accelerate time-to-market and deliver new features faster, securely, and at lower cost. Offered as a flexible SaaS solution, it empowers teams with independent control and operational efficiency across the integration lifecycle.
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Legacy2Mule
Deloitte’s Integration & Automation Accelerator combines deep integration expertise, GenAI capabilities, and extensive MuleSoft knowledge to help organizations unlock automation at scale and drive seamless connectivity across systems and processes.
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MSMAFramework
Deloitte’s Multi-System Multi-Agent Framework helps organizations define where and how to enable agentic AI capabilities. It provides a structured approach to connecting, governing, and scaling AI agents securely across diverse business systems.
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Multi-Cloud Mule
Our factory approach to deploying Mule brings additional value to your integration initiatives. By delivering Runtime Fabric (RTF) with enhanced services, Deloitte helps organizations deploy, manage, and scale their Mule environments efficiently where they are needed most.
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Interested to learn more?
Get in touch
Arthur
Arthur Spruyt is a senior specialist lead within the Digital Customer Integration offering of Deloitte’s Customer & Marketing portfolio in the Netherlands and he is the capability lead of the MuleSoft integration team. He has been working as a business lead, technical lead and integration architect, project manager, delivery manager and business consultant. He has 27+ years of experience in the Integration domain and his areas of expertise include: Integration, MuleSoft, Oracle, CX, CRM applications (Salesforce, Oracle Sales Cloud, Siebel and CRM on Demand), and project management.
Harm
I joined Deloitte Digital in April 2022 following the acquisition of GLO Integration, a Dutch company specialised in IT Integration, API Management and Big Data. At GLO Integration, I fulfilled the role of CTO and together with my colleagues transformed the 20-year-old boutique IT consulting company into a valued strategic MuleSoft, TIBCO and Splunk partner to many organizations in The Netherlands across different industries. Next to my CTO duties I operated as a consultant in the Integration space as well. This in the roles of Integration Developer, Operator and Architect. I Love being an engineer and doing everything in and around Integration. Think about CI/CD, Monitoring, Security, Integration platforms deployed on the multicloud and more. I have experience in both public and private sector clients over various industries (all based out of the Netherlands).